Jaja9 takes your personal data seriously. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and what rights you have.
All data is secured with 256-bit SSL
Your data is never sold to third parties
Identity verification data stored in a secure vault
Update cookie preferences at any time
Your data will be deleted upon request
Adherence to international privacy standards
| Subject | Our location |
|---|---|
| Sale of Personal Data | Never — we do not sell data to any third party |
| Data Encryption | All data is encrypted with 256-bit SSL/TLS |
| Data Retention Period | For the duration of the active account + 5 years after closure |
| Shared with Third Parties | For payment processing and legal obligations only |
| Cookie Usage | Yes, but the user can control this |
| Data Deletion Request | Supported — email us at [email protected] |
| Minimum Age | 18 years — collection of data from minors is prohibited |
Jaja9 (referred to herein as "we", "the platform", or "jaja9") is an online gaming and Sports Betting platform serving users in Bangladesh and South Asia. This Privacy Policy ("Policy") governs jaja9's website jaja9.xyz, mobile app, and all related services.
By registering with jaja9, using the platform, or accessing our services, you are deemed to have consented to the processing of your data as described in this Privacy Policy. jaja9 is fully committed to your privacy and adheres to international data protection standards.
This Privacy Policy has been written in English so that all our users can easily understand it. If you have any questions, please reach out to our support team.
This Policy reflects our commitment to protecting your personal data. We believe transparency is the foundation of trust — which is why every aspect of what data is collected, why it is collected, and how it is used is clearly set out here.
Jaja9 collects various types of information to operate its services effectively. Below is a detailed breakdown of what data is collected and under what circumstances:
jaja9 never stores your password in plain text. All passwords are encrypted using a strong hashing algorithm.
Jaja9 uses collected data for specific, legitimate purposes. Your information is used for the following:
| Purpose of Use | What Information Is Used | Legal basis |
|---|---|---|
| Account creation and management | Name, email address, mobile number | Contract Performance |
| Payment Processing | Payment details, transaction history | Contract Performance |
| Identity Verification (KYC) | NID, selfie, proof of payment | Legal obligation |
| Fraud Prevention | IP address, device information, transaction patterns | Legitimate Interest |
| Customer Support | Contact details and description of the issue | Contract Performance |
| Promotional Communications | Email address, mobile number | Consent (opt-out available) |
| Responsible Gaming Monitoring | Gaming history, deposit patterns | Legitimate Interest & Legal Obligation |
We will not use your data for any purpose beyond what is listed here. If we ever need to use it for a new purpose, we will inform you in advance.
Jaja9 never sells your personal data to third parties for commercial purposes. However, limited data may be shared in specific circumstances necessary for operating our services:
Necessary transaction details are shared with the respective payment partners to process bKash, Nagad, Rocket, and USDT payments. This information is used solely for payment processing purposes.
Necessary session data is shared with our game providers to operate Live Casino and slots games. Your identity and payment information are not shared with these providers.
Where required by Bangladeshi law or order of an international regulatory authority, jaja9 may disclose relevant information to law enforcement agencies. In such cases, we will make every effort to notify you as early as possible.
Important: jaja9 never sells or transfers your data to advertisers, data brokers, or marketing companies.
Jaja9 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your browser.
You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.
Cookie duration lasts until the browser is closed for session cookies, and up to 1 year for persistent cookies. Third-party cookies (such as those from game providers) are governed by their own privacy policies.
Jaja9 uses industry-leading technologies and practices to keep your data secure. Our security framework is outlined below:
All data transmissions are secured with 256-bit SSL/TLS protocol.
Data is stored in secure, internationally certified data centers.
Advanced firewalls and IDS systems are in place to prevent unauthorized access.
Only authorized personnel have access to specific data.
Any unusual system activity is monitored around the clock.
Regular penetration tests are conducted to identify security vulnerabilities.
As data transmission over the internet cannot be fully secured, we are unable to guarantee 100% security. However, we are committed to maintaining the highest industry standards of protection. In the event of a security breach, affected users will be notified within 72 hours.
As a jaja9 member, you have the following rights over your personal data. Contact us to exercise any of these rights:
You may request to know what information we hold about you.
You may request a correction if any of your information is inaccurate.
Under certain circumstances, you may request that your data be deleted.
In certain cases, you may request that the processing of your data be restricted.
You may request an export of your data in a structured format.
You may object to marketing communications or specific data processing activities.
To exercise any of the rights listed above [email protected]. We will respond within 30 business days.
Jaja9 does not retain your data longer than necessary. The retention periods for each data type are as follows:
Once the designated retention period has ended, we securely delete or anonymize your data. If any data needs to be retained longer for legal reasons, you will be informed.
Jaja9 is an adult (18+) gaming platform. We do not knowingly collect personal information from anyone under the age of 18.
A note for parents: If your child has accidentally registered on jaja9, please contact [email protected] immediately. We will close the account and delete all associated data.
Date of birth is verified at registration, and age is confirmed through the KYC process in cases of suspicion. If an account holder is found to be under 18, the account will be immediately closed and all associated data securely deleted.
Jaja9 may update this Privacy Policy from time to time. When significant changes are made, we will notify you in the following ways:
Continued use of the platform after an updated policy is published will be considered acceptance of the new policy. We recommend visiting this page regularly to stay informed.
This Privacy Policy was last January 2026 Updated in.
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated support team. We take every request seriously.
General requests: 2–3 business days
Data deletion: 30 business days
When submitting a request by email, please include your registered mobile number or user ID so we can verify your identity promptly.